In property management, as in any business, you’re only as successful as the team around you. This means that leaders must focus on recruiting professionals that possess a certain skill set and personality traits in order to not only drive the success of their organization, but also reduce costly turnover by retaining the right employees. If you’re in the process of hiring, here are some helpful tips for selecting the best candidates for the job.
Recruitment
Attitude is Everything – A solid education and experience in the industry are great, but if that seasoned applicant has a lousy outlook, you’re going to end up with more than you bargained for. Look for candidates that possess upbeat, positive attitudes and that are quick learners. Then, you can train them on everything else they need to know.
Know Your Standards – What do you envision for your future team? Understanding what you expect out of your employees, from professionalism to dress code, will help you develop a picture of your perfect candidate. This will make it much easier to weed out those who don’t seem to be a good fit for your vision so you’ll be more likely to end up with those who do.
Define Roles – It’s never too early to define what you expect of your employees. Sitting down before the interview process even begins and drawing up what each position’s duties, expectations and responsibilities will be can help you determine who would be the best fit for the job. It also helps your candidates to clearly understand what they’re getting into so that there are no surprises after the hire.
Retention
Training – Once you’ve got your team in place, help on board everyone by offering extensive hands-on training, both in the office and out in the field. Make sure everyone knows how to use the tools at their disposal, and that they feel comfortable in their roles. The more you time and money you invest in training, the more you’ll reap the benefits.
Communication Goes Both Ways – Whether it’s during the interview process or months after hire, communication is one of the most fundamental business skills to have and it should go both ways. You should be clearly communicating what’s expected of your team, and they should feel comfortable collaborating with one another and discussing their needs and concerns with management.
Tools – In order for your employees to help make your business successful, they need the right tools. Stay up to date on technology and arm your team with everything they need to do their jobs efficiently and effectively, such as property management software. The result will be a happier, more productive team, which will in turn further drive the growth and success of your organization.
A quality team of satisfied and loyal employees is critical to the success of your business, but it takes a certain strategy to actually build such a team. These tips will help you surround yourself with exceptional workers who will work hard to bring your organization to the next level.
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