One of the most important steps in the new-hire process is on-boarding each new employee. This involves getting the person up to speed on the company as well as training and preparing them to be a successful part of the team. The sooner you can accomplish this, the better, but you also don’t want to cut corners. Let’s take a look at some best practices to help new employees hit the ground running as quickly as possible while also ensuring they’re truly ready.
Prepare Ahead of Time
Before the very first meeting with a new employee, you should have an on-boarding kit ready. This saves time and also ensures that everything important will be covered. At the very least, you should have the following documents ready to be reviewed and/or signed:
- Employee Handbook
- Non-Disclosure Agreement (NDA)
- Applicable Employment Tax Forms
- Insurance and Other Benefits Information/Documentation
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Invest in Time and Training
You may think you don’t have much time to dedicate to on-boarding new employees, but if you don’t do it right, you’ll find yourself doing it over and over again. This is especially important in the property management industry, where turnover can be high. Recognize the value of a comprehensive orientation and training program and invest what’s necessary to get it right the first time. This will save you money and other resources in the long run.
Communicate Clearly, Honestly and Early
People can’t be expected to perform well unless they fully understand what’s required of them. Go over the employee’s job description in great detail and outline expectations right away. Also explain company policies, such as dress code, to avoid any uncomfortable or embarrassing confusion. Being informed as early as possible will lay the foundation for a positive and productive employee.
Facilitate Introductions
Starting a new job can be nerve-wracking. Ease some of this tension by walking your new employee around and introducing him or her to other team members. Make the process comfortable and easy by advising existing staff of the new hire ahead of time and encouraging them to be extra welcoming.
Related Post: 5 Steps for Developing a Successful Property Management Team
Provide the Tools for Success
Along with adequate training and peer support, if you want your new employees to be successful and, in turn, drive the ongoing success of your property management firm, arm them with the ability to do so. Provide a comfortable and well-furnished work station with the right equipment and technology – including property management software – which will allow them to do their jobs most effectively.
In addition to these five critical factors, it’s also important to note that employee support shouldn’t end with the on-boarding process. Ongoing communication, coaching and feedback can strengthen the relationship you have with your staff and can develop them into even more efficient, productive workers. The more you invest into the happiness and success of your employees, the better your organization will perform over time.
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Get the full scoop on How to Build an Extraordinary Property Management Team. Download our FREE RESOURCE GUIDE.
