The most successful rental property managers know how to apply certain key skills to each unique situation they encounter. They are capable of handling whatever comes there way, can work with a wide variety of people at all levels and from all walks of life, and are able to manage even the most hectic schedule with ease. If you are considering a career in rental property management or expanding your existing portfolio of services to include rental properties, make sure you’ve got a good command of the following essential skill sets.
While maintaining the physical properties you manage may be a big component of your job, it’s ultimately how you interact with the people around you – from tenants to contractors to colleagues – that will make or break your ability to succeed. If you treat others with respect and make open, honest and frequent communication a priority, you should have no problem navigating the world of rental property management. This means communicating clearly, being easily accessible and having excellent follow-through.
Exemplary Customer Service
The property management industry is fiercely competitive and with everyone offering basically the same services, it can be difficult to stand out. The one thing that can really be a differentiator, however, is how you treat your customers. When tenants have questions or concerns, they want answers and resolutions quickly. You can set yourself up for success in this area by leveraging technology, such as offering an online portal where tenants can receive the support they need in a streamlined, convenient way. Compiling a list of pre-approved contractors whom you can call upon in a pinch is also a good idea.
Rental property managers wear many hats. On any given day, you can be pulled in dozens of different directions. Being able to stay on top of your schedule and keep things from falling through the cracks is an absolute must. Thankfully, with tools like property management software, this is easy – even for those who aren’t naturally organized. Furthermore, developing and strengthening good habits and routines is also important.
Most rental property managers are great at things like maintenance and other property-related tasks, but when it comes to marketing, they struggle. Since this is a great way to stand out from the competition, however, it’s something worth learning. For instance, writing strong property descriptions, being active on social media and maintaining a strong online presence through a dynamic website can all help with locating quality tenants and keeping your business profitable.
For a rental property management company to compete, it needs to be built upon a solid foundation of fundamental skills. By working on the four key areas above and utilizing the tools and technology at your disposal, you can set yourself up for much success, both now and well into the future.
To experience our comprehensive property management software for yourself and learn what it can do for your business, schedule a free product demo today.