iTCare Support

Netintegrity support team of professionals has knowledge, education and experience necessary to deliver and address most challenging support services. Our help desk operation includes telephone and remote access support designed to deliver immediate access on demand when required by the user, with a variety of support programs custom tailored to the end-user requirements.

In addition, Netintegrity provides an array of information technology consulting services, which include:

  • Project planning
  • Network Architecture Design
  • Corporate Standards Definition
  • Technology Feasibility Studies
  • Custom Development
  • Implementation Plans and Services
  • Risk Management and Analysis

NI objective is to provide you with knowledge and expertise structured to support all areas of your business: front line staff, management and technical services. We pride ourselves on delivering knowledgeable, cost-effective practical recommendations and value oriented solutions.

NI’s “Customer Focused Excellence” practical approach to consulting services strives to balance technological innovation, with realistic, feasible, cost-effective solutions. Our consulting objective includes:

  • Making the best use of currently available technology whenever possible
  • Provide innovative solutions to complex problems
  • Simplify where possible in complex environments
  • Provide REAL value to our customers
  • Always explore all feasible alternatives
  • Assist in developing or develop implementation plans
  • Provide long term flexible solutions

We are Committed to Customer Satisfaction!

Netintegrity Inc. focuses on two very critical success factors – providing the best value to our customers and being the most flexible provider of Property & Maintenance Management Solutions in the industry. By implementing a “Customer Focused Excellence” approach, we continually listen to, and use our customer’s feedback in our daily decision making process. The “Customer Focused Excellence” approach promises to meet customer requirements and to exceed customer’s expectations.

By selecting INFO-Tracker and Netintegrity , you will gain a business partner fully committed to this relationship, who will deliver real value, flexibility, future growth and who will stand by you in good times and bad, making sure that your business requirements and needs are met.

We look forward to working with you!

When subscribing to any of our service or support programs, customers benefit from a wealth of knowledge and  expertise accumulated across all departments and all staff, without whom INFO-Tracker could never be what it is today. Our staff is a Heart Beat of our support and product excellence and the reason why so many customers enjoy using INFO-Tracker and are subscribing to our programs.

If you are a customer already we welcome your input. If you would like to share your feedback and comments with us, please feel free to contact us in confidence.

The following are iTCare programs delivering professional services, training and support, all designed with one thought in mind: Your Success. The Netintegrity Technical Team has many years of industry and technical knowledge and expertise and is there to help you to get up and running while ensuring that you get continuous value from your INFO-Tracker investment.

iTCare Advanced

Easily available and knowledgeable customer support is critical to your company’s success. At Netintegrity we make certain that your users attain maximum productivity and that your company optimizes the benefits of our business management solutions. To that end, our customer support, engineering and quality assurance departments work closely together to ensure that our support staff is always well informed of new product functionality and any issues which may effect or needs to be communicated to our users.

iTCare Advanced Support provides pay-as-you-go on-line case submissions and is designed for users who for most part do not require regular support, however wish to benefit from annual upgrades and service packs.

It provides call-back responses to your questions and problems, Monday through Friday, excluding holidays.

  • On-line Case Submission
    You can submit cases easily on-line through you’re your email, saving costly long distance charges. During your local business hours, on-line cases submitted are responded to 4 hours by either telephone call-back or via the email.
  • Hours of Support
    iTCare Advanced support is available from 8AM to 7PM EST.

iTCare Plus

The iTCare Plus Support program delivers a number of best-in-class services and benefits to our users all designed to ensure your company’s success with the INFO-Tracker applications you have implemented. All iTCare Plus support services are available 24 hours a day.

iTCare Benefit Summary Overview:

  •  Unlimited Application Support
    All subscribers to iTCare Plus receive priority routing to a technical support specialist 24×7. There is never any limit on the number of calls, inquiries or requests you can place.
  • On-line Case Submission
    Each request can be easily submitted online to which all submissions are responded to within 2 hours.
  • Timely Responses
    We know time waiting for response is time lost in the productivity of your business. We are proud that iTCare Plus users can expect that 92% of the time their issue will be responded to within 3 minutes, while all remaining support requests are responded within 15 minutes.
  • Monthly Pro-Active Maintenance
    With iTCare Plus Support customers receive a turn-key support solution which includes monthly data management, service packs and upgrade installation and configuration.
  • Monthly Training
    iTCare Plus support includes complimentary monthly training session to assist our customers when rolling out new functions, process or modules. In addition, we assist management with training of new staff by providing set of specific training instructions which are designed to train new staff based on their function and job responsibility and to ensure continuity of skill set as well as users are using the system based on your management implemented processes and standards.
  • Complimentary Performance Review
    To ensure that your INFO-Tracker system is running smoothly and to be pro-active, every month our support staff performs system performance review and analysis of your system and then reported to your IT department or your management team.

iTCare Corporate

Netintegrity’s highest level of premium customer support is provided through the iTCare Corporate subscription. It provides INFO-Tracker users with both a dedicated technical support representative and a dedicated program manager. This team’s purporse to deliver total continuity to you and your business making sure that  your INFO-Tracker solution is meeting and where possible exceeding your business needs 24x7x365.

iTCare Benefit Summary Overview:

  • Dedicated Technical Support Representative
  • Dedicated Program Manager
  • Toll-free Call Center
  • Direct number to dedicated team with all calls answered at all times
  • Priority telephone queue routing
  • 24×7 x 365 telephone support
  • Online support
  • Online case response in 5 minutes
  • Weekend coverage*
  • Monthly Training Sessions*
  • Weekly System Maintenance
  • Early notification of new releases*
  • Free administration and management of Pre-Production Environment
  • Monthly Technical Review

Service Excellence

  • Unlimited Application Support
    All subscribers to iTCare Corporate receive high-priority routing to a dedicated technical account manager. There is never any limit on the number of calls, inquiries or requests you can place.
  • On-line Case Submission
    The dedicated technical account manager is avaialble to discuss each request before it is processed into internal Help Desk and provides assistance each step of the way in logging and formulating any issues reported. As with other support programs, for customer convinience, al support requests or inquiries can alway be submitted online 24x7x365.
  • Timely Responses
    We know time waiting for response is time lost in the productivity of your business. We are proud that iTCare Corporate users can expect  their calls be ansered instantly 99% of the time with support resolution within 1 hour 87% of the time.
  • Monthly Pro-Active Maintenance
    With iTCare Corporate Support customers receive a turn-key support solution which includes weekly data management, service packs and upgrade installation and configuration.

  • Monthly Training
    iTCare Corporate support includes complimentary virtual training sessions*. All subscribers are We are your committed partner and  to assist our customers when rolling out new functions, process or modules. In addition, we assist management with training of new staff by providing set of specific training instructions which are designed to train new staff based on their function and job responsibility and to ensure continuity of skill set as well as users are using the system based on your management implemented processes and standards.
  • Complimentary Performance Review
    To ensure that your INFO-Tracker system is running smoothly and to be pro-active, every month our support staff performs system performance review and analysis of your system and then reported to your IT department or your management team.
  • Pre-release Planning
    With iTCare Corporate Support, the release schedule is communicated to you as soon as it is available. Where pre-production environment is available, upgrade is then installed and configured at which time you are notified to commence your internal review and testing. Our support staff works closely with your project management team and IT department , ensures that each step is well planned and coordinated in order to ensure availability of your system to users at all times.