By Jennifer McCready, VP Marketing
Workplace interruptions and productivity concerns are costing property management organizations precious profits. Implementing better internal processes for employees is an important component of streamlining your organizational performance. In particular, training and support programs can significantly improve employee productivity, enable more uniform compliance with your business processes and ultimately improve your bottom line by reducing training and ongoing support costs.
There are different types of internal training that can have a positive impact on the organization as a whole. Leadership training helps managers to communicate with their subordinates in a better and more positive way, improving morale and decreasing employee turnover. Employee training in areas such as process improvement, workflow management, time management and organizational techniques can greatly improve productivity which translates to increased efficiency, production and profitability.
To be most effective, training programs should be fully customizable so that they can be tailored to meet the specific business needs of each individual firm, particularly in terms of internal environment, business and functional processes, and budget. It should also be as user-friendly as possible, to avoid unnecessary time spent adapting to and understanding the program, which defeats the ultimate goal of improving productivity.
Once you determine which training solution would best meet your organization’s needs, you must then decide through which format you’d like that training to be delivered. There are a variety of options available to you, including instructor-led public training classes, on-site classes, virtual classrooms and on-demand training sessions. Each method is effective in its own right; it’s just a matter of determining which format would deliver the best results to your individual firm.
The final step in the process of improving internal services involves providing ongoing support for both management and employees. After all, what good is knowledge transfer if it is not properly backed up? Like training programs, support services should be customizable to suit the individual needs of each firm if they are to be truly effective. Support is best executed through a combination of external and internal resources. Ideally, those in charge of providing the support function for internal employees should be able to draw knowledge and information from an external support provider.
The two important roles of training and support seamlessly integrated together serve to improve the overall workflow of the organization and to ensure that business operations and processes are properly and efficiently carried out by everyone involved. When employees are provided with the right tools and internal services the result is a marked improvement in productivity and profitability for the business as a whole.